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How to Have a Hard Conversation


One complaint that I often hear people making is “How do I speak to that individual?” As humans, we have a tendency to avoid tough conversations because we fear a negative outcome. These hard conversations can create a lot of anxiety, especially when the outcome can affect your work life, education, and/or involve family/friends. Within a professional context, there are all kinds of situations where initiating and engaging in conversation is absolutely necessary. I will list several factors that I believe are necessary for having a successful hard conversation.

1. Manage your expectations. It is important to know that not everyone will always agree with what you have to say. Be open to being wrong and compromising, as the person may perceive the situation in a different manner.

2. Manage your nerves. It is important to know how to soothe yourself in a situation that may be distressing to you. Our minds will often imagine the worst-case scenario when engaging in something this is anxiety provoking. We need to know how to calm our nerves before engaging in the conversation. An approach that I find very helpful is to listen to relaxing music before the conversation.

3. Have an open mind. Enter the conversation with the attitude “I want to learn and get the best out of this conversation.” When you focus on the ultimate goal of the conversation, which is usually to learn about a particular subject, your nerves will subside.

4. Use attentive gestures. I believe that smiling and nodding from time to time during the conversation will signal to the other person that you are carefully and respectfully listening to what they have to say. This will show them that you are paying attention and will also ease the flow of the conversation.

5. Take notes. By taking notes on what the other person is saying, your mind will automatically generate more questions that you probably hadn’t previously thought about. As a result, you will be able to get as much information as possible out of the hard conversation.

6. Believe in yourself. Always know that you have given it your best and that you are a capable person. Even if you think of better ways to reply after the conversation is over, that’s okay! That is a signal that you have learned a new way of thinking about the topic of the conversation. Just by believing in yourself, you are already half the way through the hard conversation!

By: Ghinwa El-Ariss

Ghinwa El-Ariss holds an Honors Bachelor of Science Degree in Psychology and Environmental Studies from the University of Toronto. She will be pursuing her Master of Science degree in Psychology at Trent University starting September 2017. She is passionate about Psychology and the Environment. She hopes that her blog posts help you learn a bit about her and her take on certain things. Most importantly, she hopes that you enjoyed what you read!

About Ghinwa El-Ariss

Ghinwa El-Ariss holds an Honors Bachelor of Science Degree in Psychology and Environmental Studies from the University of Toronto. She will be pursuing her Master of Science degree in Psychology at Trent University starting September 2017. She is passionate about Psychology and the Environment. She hopes that her blog posts help you learn a bit about her and her take on certain things. Most importantly, she hopes that you enjoyed what you read!


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